Diploma for Children and Young Peoples workforce free essay sample

Understand how duty of care contributes to safe practice. 1. 1 Explain what it means to have a duty of care in own work role. This means being responsible for the wellbeing of young people in our care. To show due care and attention to minimise the possibility of harm, watching out for any potential hazards, and preventing accidents. To put the wellbeing of the young person at the centre of everything we do. To meet the universal standard s that apply to all settings ( Staying safe, being healthy, enjoying and achieving, making a positive contribution and achieving economic well being). Explain how duty of care contributes to the safeguarding or protection of individuals. Duty of care contributes to the safeguarding/protection of individuals by preventing and protecting abuse, weather this be in a physical, sexual or emotional harmful ways. To make sure all children stay safe, health and continue to develop well. We will write a custom essay sample on Diploma for Children and Young Peoples workforce or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Help keep respect and dignity preserved. Promote the welfare of children. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care. Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights. An individual refuses their medication. Remind them of why they take the medication and its benefits and again advise them of the risks involved in not taking their medication. If they still refuse ensure this is noted on their Medication administration record and reported in their communication notes and discussed at handover, so others aware if a problem occurs. If the individual insists on doing something which is unsafe or risky that is their choice and you must respect their right, but you have a duty of care and must do all you can to keep them safe and individual’s rights. Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care. Carry out a risk assessment to ensure that it is managed as safely as possible. You would need to explain the risks involved to the individual and make sure they understand. You could come to a compromise, to see how they managed, then monitor the situation. All this should be documented including any risk assessment carried out. If the individual still insists you should get them to sign to say they are aware of the risks involved. Explain where to get additional support and advice about conflict and dilemmas. Colleagues and Management Local authorities/regulators Health Services Charities and voluntary organisations 3. Know how to respond to complaints 3. 1 Describe how to respond to complaints. listening to the complaint giving the complainant time and respect recording the information reporting to a senior member of staff accessing the Complaints Policy ensuring the complainant has access to the Complaints Policy ensuring the complainant knows what will happen next. Explain the main points of agreed procedures for handling complaints. the Complaints policy is a recorded and documented procedure that is available the complainant is listened to and respected the Complaints Policy is time-based and the complaint is dealt with in a documented time-frame. complaints are normally dealt with by nominated members of staff the procedure is clear Concentrate on the facts by giving the exact nature of the problem Be tactful – abstain making personal comments Recommend a possible and practical solution Be ready and prepared to compromise if possible